Refund Policy

At Synergy Expedite Sdn. Bhd., customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. ELIGIBLE REFUNDS

Refund requests may be considered under the following circumstances:

• Incorrect product supplied by us.
• Product received is damaged during delivery.
• Product contains verified manufacturing defects.
• Order cannot be fulfilled due to stock unavailability.
• Duplicate payment or overpayment made by the customer.

2. NON-REFUNDABLE ITEMS

Refunds will not be granted for:

• Change of mind after purchase.
• Incorrect orders placed by customers.
• Software licenses that have been activated or used.
• Digital products, subscriptions, or downloadable content.
• Products damaged due to misuse, negligence, improper installation, or unauthorized modifications.
• Clearance, promotional, or special-order items unless otherwise stated.

3. REFUND REQUEST PROCEDURE

Customers must submit a refund request within seven (7) days of receiving the product.

To process the request, customers may be required to provide:

• Order number
• Proof of purchase
• Photos or videos of the product
• Relevant supporting information

4. REFUND APPROVAL

All refund requests are subject to inspection and approval by Synergy Expedite Sdn. Bhd.

We reserve the right to reject any refund request that does not meet the requirements of this policy.

5. REFUND METHOD

Approved refunds will be processed through the original payment method whenever possible.

6. PROCESSING TIME

Refunds are generally processed within seven (7) to fourteen (14) business days after approval.

Processing times may vary depending on the payment provider or financial institution.

7. LIMITATION OF LIABILITY

Our liability shall be limited to the purchase value of the affected product or service.

8. CONTACT

For refund-related enquiries, please contact our customer support team through the contact information available on our website.