Cancellation Policy

This Cancellation Policy outlines the conditions under which orders may be cancelled.

1. ORDER CANCELLATION BEFORE PROCESSING

Customers may request cancellation of an order before it has been processed, packed, shipped, or dispatched.

If the cancellation request is approved, a full refund may be issued.

2. ORDER CANCELLATION AFTER PROCESSING

Once an order has been processed, packed, shipped, or dispatched, cancellation may no longer be possible.

Approved cancellations after processing may be subject to administrative, handling, restocking, or other applicable charges.

3. CUSTOM AND SPECIAL ORDERS

Custom-built systems, special-order products, bulk procurement orders, and non-standard items cannot be cancelled once procurement, assembly, or production has commenced.

4. SOFTWARE AND DIGITAL PRODUCTS

Software licenses, digital products, subscriptions, activation keys, and downloadable products cannot be cancelled once delivered, issued, or activated.

5. COMPANY RIGHTS

Synergy Expedite Sdn. Bhd. reserves the right to refuse cancellation requests that do not comply with this policy.

We also reserve the right to cancel any order due to:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity
• Regulatory or legal requirements

In such cases, customers will be notified and refunded where applicable.

6. REFUND FOR CANCELLED ORDERS

Approved refunds for cancelled orders will be processed according to our Refund Policy.

7. CONTACT

For cancellation requests, customers should contact us as soon as possible through the contact information provided on our website.