Shipping Policy

Thank you for shopping with SYNERGY EXPEDITE SDN. BHD. We are committed to processing and delivering your orders as efficiently as possible.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be extended during promotional periods, festive seasons, or due to unforeseen circumstances.

2. Shipping Coverage

We currently deliver throughout Malaysia, including:

Peninsular Malaysia (West Malaysia)
Sabah
Sarawak

International shipping may be available upon request. Please contact our customer service before placing an international order.

3. Estimated Delivery Time

Estimated delivery times are as follows:

West Malaysia: 1–5 business days
East Malaysia (Sabah & Sarawak): 3–7 business days

Delivery times are estimates only and may vary depending on the courier service, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Fees

Shipping charges are calculated based on the delivery location, package weight, and dimensions. The applicable shipping fee will be displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions, subject to the terms and conditions of the respective campaign.

5. Courier Partners

Orders are shipped through reputable courier service providers to ensure safe and reliable delivery. The courier company will be selected based on the destination and shipment requirements.

6. Order Tracking

Once your order has been shipped, a tracking number will be provided via email or other available communication channels. Customers may use the tracking number to monitor the delivery status through the courier's tracking system.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

Adverse weather conditions
Public holidays
Courier operational delays
Customs clearance (for international shipments)
Incorrect or incomplete shipping information provided by the customer

We appreciate your understanding in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. SYNERGY EXPEDITE SDN. BHD. shall not be liable for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information.

9. Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving the parcel. Kindly provide your order number along with photographs of the parcel and products so that we can investigate and assist you promptly.

10. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact our customer support team through the contact information provided on our website.

Last Updated: August 2026